About · David Heneghan
David Heneghan
Co-founder and CEO of CX Index. David founded CX Index in Dublin in 2012, after two years trading bonds at Credit Suisse and Lehman Brothers. He writes The Awkward Question, a newsletter on customer experience, AI and the questions most vendors would rather you did not ask.
Why a trader built a feedback company.
In a trading room every number is read for what it is worth. David built CX Index to read customer feedback the same way, as it happens and with a value attached.
2012Founded CX Index
DublinBased in Dún Laoghaire
GenesysSpecialist in Genesys Cloud CX
WriterThe Awkward Question
See it with your own data
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Half an hour, on your own journeys, in your own Genesys estate. We will show you exactly what this looks like for your organisation.