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Technology partners
All in on Genesys.
Focus is how you become the best at something. CX Index is the specialist Voice of the Customer platform for Genesys Cloud CX, built natively on it and listed on the AppFoundry. That focus is the reason it works so well inside your Genesys estate.
Built for the platform you already chose.
Genesys is one of the recognised leaders in contact centre as a service. CX Index adds the whole Voice of the Customer programme on top, without adding another platform for your team to run.
Why focus wins
Depth beats breadth.
One platform, known inside out.
A VoC tool that integrates with everything goes shallow with all of it. We went deep with Genesys, and it shows in every interaction, queue and reason code.
Your Genesys investment, proven.
CX Index measures what your Genesys build does for customers, across agents, bots and every channel, so you can show the return.
Specialists from day one.
Our team works in Genesys every day, so your project starts with people who already know the platform, its flows and its data.
What native means
Built into Genesys, all the way down.
Native is an easy word to claim. Here is what it means in practice.
Triggered by Genesys
Surveys fire from Genesys interaction events, on the channel the customer just used.
Full context
Agent, queue, wrap up code, IVR path, DNIS and custom attributes arrive with every response.
Inside the interface
Agents, managers and executives see feedback within Genesys, with no platform switching.
One security review
ISO 27001 certified, against a Genesys estate your security team already approved.
Genesys AppFoundry
Find us where you already buy for Genesys.
CX Index is listed on the Genesys AppFoundry, the marketplace inside Genesys Cloud. Read the listing, check the integration and start the conversation with your Genesys team or partner.
Beyond Genesys
Focused on Genesys, open to the rest of your stack.
The programme runs on Genesys. The data goes wherever your business needs it. CX Index connects with any tool that has an API.
CRM and service
Feedback and cases inside the systems your teams already work in.
Data and BI
Exports designed for visualisation and analysis at scale.
Cloud and transfer
Secure delivery into your own environment.
Integration briefs for Salesforce and ServiceNow are in the partner portal.
Partners
Questions
Frequently asked questions.
Is CX Index on the Genesys AppFoundry?
Yes. CX Index is listed on the Genesys AppFoundry and installed from inside Genesys Cloud CX.
Is CX Index a native Genesys Cloud CX integration?
Yes. Surveys are triggered by Genesys interaction events, and each response carries the agent, queue, wrap up code, IVR path, DNIS and custom attributes of the interaction.
Which other systems does CX Index integrate with?
Salesforce, ServiceNow and SAP for CRM and service, Power BI, Tableau and Snowflake for analysis, and AWS, Amazon S3, SFTP and REST API for secure data exchange.
Already on Genesys
You are one listing away.
Find CX Index on the AppFoundry, or book half an hour and we will show you exactly how it fits your Genesys estate.