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Solution partners
We go to market with partners. On purpose.
Partners know your customers, your market and your language. They hold the trust relationships that take years to build. CX Index is built to be delivered through them, and we back every partner deal with our own people.
Partners are how we reach the world.
Genesys partners, system integrators, consultancies and BPOs take CX Index into markets and relationships we could never reach on our own.
Why partners
Four reasons partners are our route to market.
Every one of them is something a partner has that a software company cannot buy.
Route to market
Partners are already in the room when a Genesys project starts. That is the moment Voice of the Customer gets decided.
Expertise
Implementation, integration and change skills that turn a platform into a programme people use.
Local support
Your language, your time zone and your regulations, from a team down the road.
Trust relationships
Years of delivery with the customer. A recommendation from a trusted partner is worth more than any pitch.
What partners get
Everything you need to sell it, deliver it and grow it.
We invest in partners because partners invest in customers.
A growing customer base
Access to opportunities across our customer base, with high value services you can wrap around the platform.
Training and enablement
In depth training and dedicated support so your teams can sell and deliver CX Index with confidence.
The partner kit
The sales playbook and our battlecards against Qualtrics and Medallia, sent to your inbox. Request the kit. Case studies and sector briefs are in Resources.
Deal support
We join the call. Demo support, discovery questions and the requirement comparison marked up against your customer's RFP.
Fast delivery
A structured onboarding portal and master templates, so projects go live alongside the Genesys build.
Built for multi client
The Master Control Panel manages multiple environments, regions, brands and clients from one place, so partners and BPOs can run many programmes at once.
Partnership models
Two ways to work together.
Pick the one that fits your business. Plenty of partners use both.
Sell with
We sell alongside you. You lead the relationship and the services, we bring the platform and the product specialists.
- Joint account planning and calls
- You deliver implementation and services
- Our team supports every stage of the deal
Sell through
You resell CX Index as part of your own offer, on your own paper, with our support behind you.
- CX Index inside your solution and contract
- Partner pricing and margin
- Enablement, portal access and deal support
How we work together
From the first conversation to the renewal.
The same four steps on every partner deal.
01 Qualify
The playbook shows when to position CX Index, with the deal triggers and discovery questions.
02 Win
We join the call, run the demo with you and bring the comparison your customer will ask for.
03 Deliver
The onboarding portal and templates get the programme live, with you or us leading.
04 Grow
Expansion use cases and reporting that keeps your customer renewing, and your QBRs easy.
Proven with partners
Genesys, a systems integrator and CX Index.
Ahold Delhaize USA, five supermarket banners.
ADUSA chose Genesys as its technology foundation, selected Waterfield Technologies as the systems integrator across a multi brand environment, and added CX Index to capture and act on the voice of the customer.
Partners
Become a partner
Bring us into your next Genesys deal.
Tell us about your customers and your market. We will show you how partners are using CX Index today, and what we put behind every deal.